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Richmond Home celebrates perfect survey!

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New Avenues is held to both Federal and State standards in the operation of our group homes. The group homes operated by New Avenues, including the Respite Unit located on Main Campus, are surveyed annually. The purpose of these surveys is to ensure that the quality of services provided meet or exceed the regulations governing licensed residential homes.

Once a year the Ohio Department of Health, on behalf of the Ohio Department of Job and Family Services, surveys New Avenues nine group homes to ensure that they meet the requirements necessary to participate in the Title XIX Medicaid Program which includes meeting all of the Conditions of Participation in addition to ensuring the health and safety of the individuals receiving services in these homes. These are often referred to as Medicaid Surveys.

In addition, the Ohio Department of Developmental Disabilities (DODD) also conducts reviews for licensed homes in Ohio including New Avenues Transitional Respite Unit. The number of citations received during the survey process determines whether the license will be for one, two or three years.

Currently five homes earned three- year licenses, four homes earned two-year licenses and one home has a one year license. Both Medicaid and Licensure reviews involve review of records for the individuals served, observations in the home and interviews with individuals and employees, as well as an inspection of the condition of the home. Licensure also includes a review of employee personnel files for background checks, mandatory certifications and training. Medicaid surveyors also observe programming and review records in Vocational or Day Programs operated by New Avenues.

When Licensure and Medicaid rules are different, we must adhere to the strictest regulations. Surveys are a way of measuring compliance and outcomes with state and federal regulations but surveyors can also provide feedback and technical assistance regarding ways to improve services or documentation which benefits the individuals and the employees.

As the new year begins, we are thrilled to share that the Richmond home received no citations– a perfect survey earning them a three-year license. Congratulations to Jennifer Woods, Richmond Home Manager, and her staff!